ZEN panel documentation
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Documentation
  • Plugin integration
  • Checkout integration
  • API business
  • API reference
Brandbook
Go to zen.comGo to myZEN.com
Documentation
  • Plugin integration
  • Checkout integration
  • API business
  • API reference
Brandbook
  1. Payments
  • About ZEN
    • First steps with ZEN
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  • Introduction
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      • Transactions
        • About Transactions
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        • Refunds
        • Filtering Transactions
    • Support
      • About support
  1. Payments

Refunds

payments header.jpg
Transactions processed via ZEN.COM can be partially or fully Refunded to the Payer. Refunds can be processed in two ways:
in the my.zen.com panel, or
via API.
To Refund the Transaction in the my.zen.com panel:
1
Click Payment section
Click corresponding Payment icon on the left-sided menu.
payments-how to get there.jpg
2
Click the desired Transaction to Refund
Click the desired Transaction to Refund on the Payments list.
choose the transaction.jpg
3
View the transaction details
transaction details.jpg
4
Click Refund icon
Click Refund icon for the selected Transaction.
clickrefundicon.jpg
INFO
Refund icon is not visible for Transactions where Refund was previously done.
5
Enter the Refund amount
Enter the Refund amount for the selected Transaction. The Refunded amount cannot be lower than the min. Transaction value, nor greater than the amount of Refunded Transaction. Click Yes button to confirm the Refund Transaction.
refundamount.jpg
Modified at 2025-07-10 09:27:22
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Payment details
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Filtering Payments