ZEN panel documentation
Go to zen.comGo to myZEN.com
Documentation
  • Plugin integration
  • Checkout integration
  • API business
  • API reference
Brandbook
Go to zen.comGo to myZEN.com
Documentation
  • Plugin integration
  • Checkout integration
  • API business
  • API reference
Brandbook
  1. Cards
  • About ZEN
    • First steps with ZEN
    • Who we are
    • What we provide
    • How we provide
  • Introduction
    • Definitions
    • About my.zen.com Merchant's panel
    • Environments
  • Account registration
    • Before you begin
    • Registration
  • Panel
    • Log in to my.zen.com
    • Appearance & main features
    • Account management
      • Multiple accounts
      • Users & roles management
        • About
        • Team members management
          • About
          • Dasboard
          • User details
          • Adding a new user
          • Editing and deleting an user
        • Roles and permissions
          • About
          • Dashboard
          • Roles and permissions details
          • Adding a new role
          • Editing and deleting a role
    • Banking
      • Dashboard
      • Accounts
        • About accounts
        • Account list
        • Account names personalization
        • Account details
        • Filtering transactions
        • Transaction details
        • Transaction statements
        • Reconciliation
        • All transactions
      • Cards
        • About cards
        • Adding a new card
        • Cards management
        • Block and remove a card
        • Card name editing
      • Sendouts
        • About sendouts
        • New transfer
        • Adding a new recipient
        • Recipients list
        • Filtering recipients
        • Transfers for approval
      • Currency exchange
        • About currency exchange
        • New currency exchange
        • Currency exchanges list
      • Zenefits
        • About Zenefits
    • E-commerce
      • Dashboard
      • Shop selector
        • Shop selection
      • Payments
        • About Payments
        • Payments list
        • Payment details
        • Refunds
        • Filtering Payments
      • Payment links
        • About Payment links
        • Payment link creation
        • Payment links list
        • Payment link details
        • Filtering payment links
      • Reports
        • About reports
        • Report creating
        • Report list
      • Store settings
        • About Store settings
        • Payment methods
        • Cashback
        • Settings submenu
          • Shop logo on ZEN.COM checkout
          • API credentials
          • Instant Payment Notification (IPN)
          • Transaction confirmation e-mail
          • Shoper integration
          • Card's widget settings
      • Add store
        • How to add the new Shop
      • Transactions
        • About Transactions
        • Transactions list
        • Transaction details
        • Refunds
        • Filtering Transactions
    • Support
      • About support
  1. Cards

Block and remove a card

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In case of a stolen card, reasonable suspicions that it may have been or could be used by unauthorized individuals, or if you decide you no longer wish to use the ZEN.COM card in the future, you can remove or block it through the my.zen.com Merchant panel.
To block or remove your card:
1
Click Cards menu
Picture5.jpg
2
Choose a card type to manage
Choose a card type you would like to block / remove by clicking one of the sub-menu buttons.
Picture12.jpg
3
Choose a card to block / remove
Select the card you would like to block / remove by clicking on its icon. A dedicated card context will be displayed.
Picture13.jpg
4
Go to the Security sub-menu
Click the Security button to go to the Security sub-menu.
Picture15.jpg
5
Block / remove the card
Depending on your requirements, choose the right option to block or remove your card.
Picture14.jpg
Modified at 2025-07-10 09:21:47
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Cards management
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Card name editing