Refund process is available when the parent Transaction has accepted status.
2.
The Merchant must have sufficient funds in ZEN.COM account to process refund Transactions.
3.
The refund amount cannot exceed the value of the original purchase Transaction.
4.
Funds received from a purchase Transaction cannot be entirely refunded if total Transaction value have already been returned.
5.
The refund is processed using the same Payment method that was used for the related purchase Transaction.
CAUTION
Not all Payment channel supports refunds or partial refunds. Please go to the Payment methods page to find more information where the refund process is available.
